北京天安门逸扉酒店-住客评论

Guest（Couple） 2025-12-01
Unfortunately, our stay at this hotel was extremely disappointing and fell well below expectations, especially given the brand and price. On arrival, the doorman was friendly and helpful, escorting us to the elevator and directing us to reception on the 8th floor. Sadly, this was where the hospitality ended. The reception staff were cold, unhelpful, and clearly unfamiliar with standard check-in procedures for foreign guests. Our passports were temporarily held by the Public Security Bureau due to a job change, and we were issued official PSB receipts, which are legally valid temporary identification documents. These are commonly accepted by hotels in Beijing and elsewhere in China — we had no issues using them during recent stays in both Beijing and Harbin. Despite this, staff were confused, delayed our check-in by over 20 minutes close to 11pm, and refused to let us go to our room while they “figured it out,” offering no explanation and very poor communication throughout. We were questioned unnecessarily about visa expiry and whether we needed to leave China, which was both irrelevant and uncomfortable. Eventually, we were handed room keys without being told our room number, floor, or given any directions. Later that night, around 11pm, we requested to change rooms due to loud shouting children next door. The walls in this hotel are extremely thin, making it impossible to rest when neighbouring rooms are noisy. We were told we were being “upgraded,” however the room we were moved to was completely unacceptable: drawings and markings on the walls, visible dirt and stains in the bathtub, a cold room, and heavy traffic noise from outside. This was absolutely not an upgrade. As a result, close to midnight, we were forced to move back to our original room, meaning packing and unpacking twice late at night after an already exhausting day, resulting in very poor sleep. After the stay, I contacted the hotel manager, Chris, to raise these issues. Unfortunately, the response consisted mainly of half-hearted excuses incorrectly claiming our documentation was not valid (which it was), while our request for appropriate compensation for the significant inconvenience was ignored. This lack of accountability was deeply disappointing. In addition, I feel it is important to warn future guests about what appeared to be taxi scams operating directly outside the hotel. While attempting to book a Didi to Nanshan Ski Resort, multiple drivers accepted the ride and then refused to take us unless we agreed to a “return trip” for a flat fee of 800 RMB, despite the Didi fare being approximately 200 RMB each way. Each time a new driver arrived, they already seemed aware of the previous conversation and quoted the same price. There was also a man waiting outside the hotel for much of the day who appeared to be coordinating with these drivers and targeting foreign guests. This was extremely uncomfortable and concerning. While breakfast was offered as compensation, it does not come close to addressing the delays, room issues, noise, poor service, and overall disruption we experienced. Overall, this hotel suffers from poor staff training, serious soundproofing issues, questionable cleanliness standards, and a lack of responsibility when problems arise. Combined with the concerning taxi situation outside, I would not recommend staying here unless significant improvements are made.
酒店回复：
Dear guest, thank you for choosing UrCove by HYATT Beijing Forbidden City as the accommodation during your visit to Beijing. I sincerely regret that we failed to provide you with a perfect stay experience! Regarding the 20-minutes check-in process upon your arrival, you were well aware of the special situation related to your passport. While comply with the requirements of the relevant government authorities, we made every effort to assist in reporting your unique situation and sincerely hope for your understanding. As for your request to change rooms, the hotel had a high occupancy rate that day, and we apologize for not being able to accommodate your needs with limited available vacancies. Concerning the external taxi issue you reported, we will escalate it to the relevant departments. Once again, we do apologize for not leaving you with a positive memory and look forward to your next visit to witness our improvements!
Guest（商务旅客） 2025-12-01
位置非常好，去天安门，王府井都很近 8楼可以俯瞰整个故宫一直到景山，昨天看了夕阳，今天遇到了雪景，非常美服务：小哥哥小姐姐都很好，很热情且有礼貌，第一天晚上遇到了20点多的小馄饨，粥好像晚上一直有但是衞生真的有点恶心南
酒店回复：
亲爱的宾客，感谢您选择北京天安门逸扉酒店，谢谢您的意见！酒店地理位置确实如您所説，非常优越，位于京城的绝对中心区域，无论是去王府井、天安门，还是前往国博，步行都非常方便，更是您一早前去观看升旗仪式的最佳下榻酒店。不仅如此，酒店每日在前台备有多种水果、冬日暖饮及小食供您免费享用。更令人称绝的是：酒店8楼观景露台在整个区域内独一无二，您可在酒店8楼鸟瞰故宫全景，无论是朝阳初升，还是夕阳西下，美丽的景色真的是叹为观止！关于高级大床房，酒店在订房网站上有清晰介绍，“窗外有墙体或遮挡”，相对应的，价格会更优惠一些，宾客们可以按需选择。期待您的下次光临，祝您和家人阖家幸福、万事顺遂！------酒店总经理 Tony 陈
Guest（情侣） 2025-12-01
酒店本身的地理位置就无可挑剔，步行15分钟可达天安门和故宫，8楼露台的皇城景色绝美，房间里的戴森吹风机、Portico洗护用品也尽显品质，但Stella的贴心服务才是这次入住的点睛之笔。她用专业的态度、细致的关怀，真正诠释了“逸扉”作为安心憩息港湾的意义，下次来北京一定还选这家，也特意要为Stella的优质服务点赞！
酒店回复：
亲爱的宾客，感谢您选择北京天安门逸扉酒店，非常高兴看到伙伴们的优质服务能让您感到满意，Stella看到您的留言也表示非常的开心，谢谢您的5分满分好评！酒店地理位置确实如您所説，非常优越，位于京城的绝对中心区域，无论是去王府井、天安门，还是前往国博，步行都非常方便，更是您一早前去观看升旗仪式的最佳下榻酒店。不仅如此，酒店每日在前台备有多种水果、冬日暖饮及小食供您免费享用。更令人称绝的是：酒店8楼观景露台在整个区域内独一无二，您可在酒店8楼鸟瞰故宫全景，无论是朝阳初升，还是夕阳西下，美丽的景色真的是叹为观止！期待您的下次光临，祝您和家人阖家幸福、万事顺遂！------酒店总经理 Tony 陈
Guest（情侣） 2025-12-01
酒店隔音很一般，房间设施也一般，浴室老旧，淋浴花洒不能左右调节位置，必须喷到玻璃门方向，玻璃底下还漏水，没有密封胶条，直接流成水帘洞，要是长者滑倒了就不好了。打电话叫了前台，态度很好，给上来打扫了一次，拖鞋全湿了，让机器人送，就是始终没有收到。第二天依旧漏水，但是满房也没给换也没有给修，第二天混过去算了。总觉得厕所有隐隐的烟味，怀疑是楼下有人躲在厕所抽烟。熊孩子一早在走廊大喊大叫，隔音特别差，就好像在房间里喊，喜欢清静睡懒觉的千万避雷。酒店公共酒店酒店位置离故宫算近了，但是离地铁站也不算近，打车去景点太塞车了。 8 楼的大堂室内有三个些位置不错，能俯瞰整个故宫，但是位置太少，总被人占着咖啡不错，住店登录一下可以 88 折。冬天冷不能坐外面的酒吧或者喝咖啡，其他季节应该还行不错。不用驻住店了，来喝个咖啡就可以了，咖啡略贵，但是杯子盘子很有特色，值得来。
酒店回复：
亲爱的宾客，感谢您选择北京天安门逸扉酒店，抱歉未能给您留下完美的入住体验。谢谢您的反馈，酒店会立刻跟进了解情况，并采取对应措施解决相应问题。酒店地理位置如您所説，非常优越，位于京城的绝对中心区域，无论是去王府井、天安门，还是前往国博，步行都非常方便，更是您一早前去观看升旗仪式的最佳下榻酒店。不仅如此，酒店8楼观景露台在整个区域内独一无二，您可在酒店8楼一边享用特调咖啡，一边鸟瞰故宫全景，无论是朝阳初升，还是夕阳西下，美丽的景色真的是叹为观止！期待您的下次光临，祝愿您和家人新年快乐！工作顺意、生活精彩！------酒店总经理 Tony 陈
Guest（家庭旅游） 2025-11-01
香江意舍酒店真的让人惊喜！位置好到没话説，出门游玩特别方便，周边景点都离得超近，步行就能轻松到达。天安门、故宫、国家博物馆这些热门去处近在咫尺，省去了不少赶路时间。小潘小兵服务很好还送了小朋友生日小礼物，住得特别舒心，五星好评下次来肯定还选这里！
酒店回复：
欢迎同行来我们家交流。我们酒店的地理位置确实如您所説，非常优越，位于京城的绝对中心区域，无论是去王府井、天安门，还是前往国博，步行都非常方便，更是您一早前去观看升旗仪式的最佳下榻酒店。不仅如此，酒店每日在前台备有多种水果、冬日暖饮及小食供宾客免费享用。更令人称绝的是：酒店8楼观景露台在整个区域内独一无二，没有任何其他酒店可比，宾客可在酒店8楼鸟瞰故宫全景，无论是朝阳初升，还是夕阳西下，美丽的景色真的是叹为观止！祝您生意兴隆、财源广进！------酒店总经理 Tony 陈
Guest（家庭旅游） 2025-11-01
逸霏酒店位置特别好，在离天安门很近的地方，步行到故宫15分钟左右。看升旗的话，步行到3号安检口12分钟左右。6002的泰迪熊房间下水道味道太大了，沟通后给调换了一间房。服务还是不错的。房间配有免费皮爷胶囊咖啡，天台非常适合拍照，整体体验不错，看升旗的首选酒店。
酒店回复：
亲爱的宾客，感谢您选择北京天安门逸扉酒店，很开心看到伙伴们的服务和酒店的方方面面都能让您感到满意。酒店地理位置如您所説，非常优越，位于京城的绝对中心区域，无论是去王府井、天安门，还是前往国博，步行都非常方便，更是您一早前去观看升旗仪式的最佳下榻酒店。不仅如此，酒店每日在前台备有多种水果、冬日暖饮及小食供您免费享用。更令人称绝的是：酒店8楼观景露台在整个区域内独一无二，您可在酒店8楼鸟瞰故宫全景，无论是朝阳初升，还是夕阳西下，美丽的景色真的是叹为观止！！祝您和家人阖家幸福、万事顺遂！------酒店总经理 Tony 陈
Guest（家庭旅游） 2025-11-01
酒店位置非常好，走路10分钟可以到天安门广场还有故宫，露台能看到故宫跟天安门美景，大堂有自助茶水跟水果。员工非常友好乐于助人，帮助我们很多。早餐种类丰盛有鲜榨果汁非常加分。房间衞生乾净迷你吧饮品饼乾都免费还有胶囊咖啡，性价比高，下次来北京还是会选择这里
酒店回复：
亲爱的宾客，感谢您选择北京天安门逸扉酒店，很开心看到伙伴们的服务和酒店的方方面面都能让您感到满意，谢谢您的5分满分好评！酒店地理位置确实如您所説，非常优越，位于京城的绝对中心区域，无论是去王府井、天安门，还是前往国博，步行都非常方便，更是您一早前去观看升旗仪式的最佳下榻酒店。不仅如此，酒店每日在前台备有多种水果、冬日暖饮及小食供您免费享用。更令人称绝的是：酒店8楼观景露台在整个区域内独一无二，您可在酒店8楼鸟瞰故宫全景，无论是朝阳初升，还是夕阳西下，美丽的景色真的是叹为观止！期待您的下次光临，祝您和家人阖家幸福、万事顺遂！------酒店总经理 Tony 陈
会员7171（其他） 2020-10-04
酒店地处北京心脏，位置绝佳，去天安门广场地区，故宫，前门，王府井商圈等十分方便，交通也便利，但最好别开车坐出租，经常交通管制，搭公交地铁为好。酒店虽然陈旧一些了，但还算整洁干净，服务态度良好，餐厅菜品也不错，只是早餐有些小贵，但在这黄金地段也算不错了。
会员7093（独自旅行） 2020-10-02
酒店地理位置非常优越，楼上还有个小花园，可以看到故宫，酒店位置离故宫，和天安门广场，王府井百货步行街，都是几分钟的路程，非常方便，非常满意，值得推荐
会员4495（其他） 2020-10-01
看升旗很方便，祖国的心脏啊，位置没的说，离天安门、王府井都近。出门右转有个毛小青美食城，进去才知是毛爷爷的侄女开的，正常湖南菜，我爱毛爷爷！

北京天安门逸扉酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-12-01

Guest（商务旅客） 2025-12-01

Guest（情侣） 2025-12-01

Guest（情侣） 2025-12-01

Guest（家庭旅游） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（家庭旅游） 2025-11-01

会员7171（其他） 2020-10-04

会员7093（独自旅行） 2020-10-02

会员4495（其他） 2020-10-01

客户评价由实住客人提供的真实点评